Privacy Policy
1. About this Privacy Policy
(a) Mr-Restore Australia operates an online platform allowing users to browse, select and order spare motorbike parts.
(b) Mr-Restore Australia operates the website with URL address. https://www.mr-restore.com.au (“Website”) and may make the parts available through other websites or applications (together “Online Services”).
(c) This Privacy Policy only applies to the extent Mr-Restore Australia collects, uses, holds and discloses your personal information. In this Privacy Policy, a reference to “personal information” includes, where the context permits, “sensitive information”.
2. Consent
By providing your personal information to us, you consent to our collection, holding, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that may apply between us.
3. Changes to this Privacy Policy
Mr-Restore Australia may revise this Privacy Policy from time to time either by posting the revised Privacy Policy on the Website or by other written notification to you. Any changes to this Privacy Policy take effect upon the earlier of either the revised Privacy Policy being posted on the Website or notification to you.
4. Information collected and held
4.1 In the process of conducting its operations and its business, including the provision of Online Services, Mr-Restore Australia will likely collect and hold a range of personal information. The type of information we may collect and hold includes:
(a) your name;
(b) your email address;
(c) your mobile number;
(d) your telephone number;
(e) your address;
(f) demographic information such as postcode, preferences and interests;
(g) the price of the parts as advertised and as sold to you;
(h) details of the services we provide to you or that you have enquired about, including any additional information necessary to deliver those services and respond to your enquiries;
(i) any additional information that you provide to us directly through the Online Services or indirectly through your use of the Online Services or through other websites or accounts from which you permit us to collect your personal information;
(j) information you provide to us through customer surveys; and
(k) any other information that may be required in order to facilitate your dealings with us.
5. Method of collecting information
Mr-Restore Australia may collect personal information either directly from you or from third parties. We may also collect personal information when you:
(a) register for an account on the Website;
(b) provide personal information when using the Online Services;
(c) communicate with us through correspondence, email or when you share information with us over the telephone or in person; or
(d) share information from social media platforms, services and other permission-based marketing sites.
6. Information used and disclosed
6.1 Mr-Restore Australia will collect, hold, use and disclose your personal information for the following purposes:
(a) answering your queries, fulfilling your request for or processing your applications for registration to use or access the Online Services;
(b) providing you with the Online Services;
(c) maintaining and updating registration details for you and users of the Online Services;
(d) providing information on services and benefits available to you and users of the Online Services;
(e) providing information to organisations with whom Mr-Restore Australia has integration arrangements to enable the automatic pre-population of information and details on its forms;
(f) facilitating you and other users (including any users authorised by you) to use and input information (including personal information) into the made available form or in the Online Services;
(g) fulfilling or processing an order for a part or service offered on the Online Services;
(h) receiving and processing a payment made via an Online Service for any part or service, including exchanging personal information with the relevant payment provider (including third party payment providers);
(i) providing services and customer support;
(j) comparing information for accuracy and verifying it with third parties;
(k) improving our offers, Online Services or services, including by examining and keeping track of patterns of use through our interactions with you;
(l) optimising Online Services and our users’ experience such as to perform analytics, conduct research and for advertising and marketing purposes;
(m) in the event there is a change of contractor providing services to or on behalf of Mr-Restore Australia, transferring your personal information to the new contractor;
(n) resolving any disputes that we may have with you or any user of the Online Services and enforcing our agreements with third parties;
(o) providing information as authorised or required by law or a relevant government body or authority;
(p) using and disclosing de-identified personal information to third parties including for the purposes of carrying out statistical analysis and research, to analyse and improve Mr-Restore Australia’s services and benefits to users and other members and for the benefit of Mr-Restore Australia’s commercial gain. Mr-Restore Australia may, in connection with these matters, supply the de-identified personal information to relevant third parties; and
(q) undertaking any activity or function related to, or in connection with, any of the uses, purposes, or activities described in paragraphs 6.1(a) to 6.1(p) above.
6.2 Mr-Restore Australia may also use and disclose your personal information:
(a) to market the Online Services and our other services;
(b) for research purposes;
(c) to analyse and improve benefits and services; and
(d) to inform you and other users of services and benefits provided by Mr-Restore Australia, its related entities, or preferred suppliers which Mr-Restore Australia considers may be of value or interest to you unless you tell Mr-Restore Australia or have previously told Mr-Restore Australia not to.
7. To whom personal information is disclosed
7.1 Mr-Restore Australia may disclose personal information for the purposes described in this Privacy Policy to:
(a) Mr-Restore Australia’s employees, officers, directors, agents, contractors and related bodies corporate;
(b) third party suppliers or service providers such as:
(i) contractors who assist us in providing services to you;
(ii) mailing and distribution providers which organise delivery of parts;
(iii) providers of maintenance and repair services;
(iv) market research providers;
(v) marketing providers who conduct specialised activities such as mail-outs and the dispatch of messages on social media platforms;
(c) our professional advisers (including our accountants, legal advisers and auditors);
(d) our insurers;
(e) payment systems operators (e.g. banks or merchants receiving card payments);
(f) anyone to whom our assets or businesses (or any part of them) are transferred;
(g) specific third parties authorised by you to receive information held by us; or
(h) other persons, including government agencies, courts, regulatory bodies, and law enforcement agencies, or as required, authorised or permitted by law.
7.2 Mr-Restore Australia will generally not disclose your personal information to anyone except as described in this Privacy Policy unless you consent to a particular disclosure or if the identifying information can be removed.
8. Cookies
8.1 A cookie is small text file stored on your browser’s software when you access the Online Services.
8.2 Mr-Restore Australia servers may generate cookies which collect and store information about your use of the Online Services. This information is used to do the following:
(a) log certain information including the type of browser and operating system you are using, the top level domain name (for example “.com”, “.net”, and “.au”), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit, and the address of the pages accessed and the documents downloaded; and
(b) keep track of the pages you have accessed while using the Online Services as well as any information you input into any form or agreement template.
8.3 This information is generally only used for internal statistical analysis and system administration purposes. It is also used to improve your, or other users’, experience of an Online Service, tailor placement of online content, or improve the overall quality of our services.
8.4 The cookie allows you to page backwards and forwards through the Website and return to pages you have already visited. The cookie also allows data to be inputted into a form or template and temporarily stored until you choose to save that form or agreement template.
8.5 Cookies generally remain on your computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. The exact behaviour is server specific.
8.6 The Online Services may use third party analytical and advertising tools and websites (“Third-Party Tools”).
8.7 The Third-Party Tools may use cookies to help analyse how you use and interact with the Online Services. The Third-Party Tools may be used to manage marketing activities of Mr-Restore Australia, including the creation, publishing, monitoring, and organisation of advertisements. The Third-Party Tools may also anonymously track how you interact with the Online Services, including where you came from, what you did on the Online Services, and whether you completed any transactions on the Online Services.
8.8 The information generated by the cookies about your use of the Online Services (including your IP address) may be transmitted to and stored by the Third-Party Tools on servers outside of Australia. This information may also be:
(a) used for the purpose of compiling reports on the Online Services activity and providing other services relating to the Online Services and internet usage; and
(b) transferred to third parties where required to do so by law or where such third parties process the information on behalf of the Third-Party Tool.
8.9 You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Online Services. By using the Online Services, you consent to the processing of data about you by Mr-Restore Australia and the Third-Party Tools in the manner and for the purposes set out in this Privacy Policy.
9. Information security
(a) Mr-Restore Australia takes reasonable steps to protect all personal information which it holds from misuse, loss, and unauthorised access, modification, interference, or disclosure.
(b) Where appropriate, Mr-Restore Australia uses secure transmission facilities. However, you are advised that there are inherent risks in transmitting information across the internet, including the risk that information sent to or from a website or Online Service may be intercepted, corrupted, or modified by third parties. As you know, no transmission of information over the internet can be guaranteed to be completely secure. As a result, we do not warrant the security of any information transmitted to us over the internet.
10. Disclosure of personal information outside of Australia
When you provide your personal information to us, you consent to the disclosure of your personal information outside of Australia and acknowledge that, in doing so, we will not be accountable under the Privacy Act 1988 (Cth) (“Act”) for the treatment of that personal information by the overseas recipients. However, we will take reasonable steps that are reasonable in the circumstances aimed at ensuring that any overseas recipient will deal with such personal information in a way that is substantially similar to, or consistent with, the way in which the relevant Australian Privacy Principles in the Act protects such personal information.
11. Links to other websites
The Online Services may contain links to other websites. We recommend that you review the privacy policies of those websites so that you can understand their privacy practices. Mr-Restore Australia is not responsible for the privacy practices of, or the content on, those websites. This Privacy Policy does not extend to those websites.
12. Accessing your Personal Information
(a) You may request access to any personal information held by Mr-Restore Australia which relates to you. If Mr-Restore Australia holds the personal information of any other individual, that individual has the same right to request access to personal information that Mr-Restore Australia may hold, unless Mr-Restore Australia is permitted by law (including the Act) to withhold that information. Mr-Restore Australia may charge a reasonable fee where access to personal information is provided (no fee will be charged for making an application to access personal information).
(b) Any requests for access to your personal information should be made in writing to the Privacy and Information Officer and sent to the email address specified in paragraph 15 below. You have the right to request the correction of any personal information which relates to you that is inaccurate, incomplete, irrelevant, misleading or out-of-date.
13. Your rights
· You have the right to view your personal information and update it if you think it may be incorrect.
· You have the right to restrict or object to processing of data, in certain circumstances.
· You have the right to transmit your personal information, in certain circumstances (data portability).
· You have the right to access the personal information we hold about you and information about our processing of your information.
· If you have a complaint about the way in which we handle your personal information you have the right to lodge a complaint with the competent data protection supervisory agency i.e. the Office of the Australian Information Commissioner.
14. Complaints
If you wish to make a complaint about the way we have handled your personal information or that we may have breached this Privacy Policy please contact the Privacy and Information Officer by sending correspondence to the email address specified in paragraph 15 below. Please include your name, email address and telephone number. Please also clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about further steps you can take.
15. Contact details
The Privacy and Information Officer
